Why can't I get service in a new construction home when the next door neighbor has Comcast Xfinity?

Three times in a row when we set up an order for new construction service, you cancelled the appointments. Then you intentionally missed when the trench was open to install the line(s), nothing but [Edited: "Profanity"] and the run around from your staff on the phones and in person in the stores. Once you finally sent independent contractors out to "install" the lines the trenches were closed and the contractors couldn't do the work - I suspect this is exactly what you intended. Your phone staff outright lies and refuses to return phone calls. One guy gave me his direct line, said to call and leave a message, which I did 4 times and he never returned the call (big shocker).

My understanding is the federal government pays for a portion of the install with new service, but we're in a situation where Comcast just doesn't want to bother. I am looking at reporting this to the FCC and the CFPB. We had a feeling you would drag you feet until after it was too late... we're supposed to move in at the end of August and there is STILL NOT INTERNET LINES RUN by Comcast Xfinity.

The address is in Castle Rock, WA 98611 - the neighbor next door has Comcast so you DO service our area. Who do I have to complain to to get some resolution here, the FCC, the CFPB, who/what will actually get you to deliver service to our new home?????????

One final note - both the independent contractors and your store staff thank us when we don't yell at them... how pathetic is it that you deliver such [Edited: "Profanity"] service that your employees and contractors actually thank people for not taking out their anger at your terrible company on them???