Visitor
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3 Messages
Why can’t I get a hold of a live person???
You are burying cable in our back yard and have destroyed it. Plus our neighbors are livid as you have impacted our community landscaping. I have tried to get a hold of a live person but It is impossible. I call the service line and there is no way to talk to a live person. If I would have know this was going to happen I would have never done it. I was told it was simple and easy and now things are a mess and there is no one here I talk to about it.
user_3tdf8y
Visitor
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7 Messages
9 hours ago
Welcome to "Comcast Customer Service" - This is as good as it gets. Wait for a canned reply telling you to send them a direct message (which will result in more running around for you). I'm sorry for your experience. :(
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XfinityNatalie
Official Employee
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171 Messages
8 hours ago
Hi there, user_gdvll2! Thanks for taking the time to reach out to us with your recent landscape concerns. As a homeowner myself, I understand the importance of having this issue resolved to the fullest. Rest assured, you have reached our Digital Care team, who will do everything in our power to assist you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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