Visitor
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1 Message
Why can’t I ever change my plan without being harassed on the phone
Lost my promotional price, went to change it online (didn’t work of course love that sales tactic) so I go call to change it and I have to argue with a sales person for 20 minutes to change my plan to how I want it because I told him I don’t want any promotional offers, seriously considering changing services providers with how miserable the customer service is here. Anyone else experience the same greedy and sly sales tactics.
XfinityNatalie
Official Employee
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950 Messages
1 hour ago
Greetings, user_pbpksi! Thanks for posting on our XFINITY Community forum with your promotion renewal concerns as well as your recent customer experience. This is not the seamless experience we aim to provide. We will ensure your feedback is heard to improve our customer experience nationwide. We would also appreciate the opportunity to help you with your promotion renewal and turn your experience around. What error message did you run into when you attempted to change your plan online?
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