Visitor
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3 Messages
why can't I correct a billing error?
I have discontinued my account. But my new bill lists something or things I never signed up for! TV Plus and 300MBPS. I tried canceling this - I tried changing my payment online. Not possible. Even just clicking on View Bill can send me to Bad Gateway over and over again. Your Chat AI and Phone AI couldn't help me. I miraculously reached an actual person on the phone. At first he said that I hadn't ended my service. I told him that I'd sent back my equipment. I've even received an email from you confirming that it was sent. Then he seemed to understand the issue and put me on hold. After about 20 -30 minutes I was disconnected.
Back when I returned my equipment it took me 2 hours to figure out how to get a return label. What I discovered is that the directions for how to do this didn't work on the computer, but did work on the phone.
Something is seriously wrong with your company. The worst customer service I have ever encountered. And a website that doesn't work and send me to Bad Gateway a dozen times when simply clicking on something on the menu.
XfinityDemetrise
Official Employee
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420 Messages
8 days ago
Hi there @user_zlzo2w Thank you so much for reaching out on our Xfinity Community Forum. I can assure you that is not the experience we want for you as a valued Xfinity customer. I'll be happy to assist. To get started, please follow the steps below to send a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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