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user_b35fbe
1st Topic
1st Reply

Visitor

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4 Messages

Saturday, April 16th, 2022 2:11 AM

Closed

Why can’t I connect with live agent on chat or phone

I finally reached agent live on chat however she didn’t answer billing or plan changes 

so she just repeated I was past due

Question

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Updated 

3 years ago

783

4

0

XfinityDilary

Official Employee

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2.1K Messages

3 years ago

Hello, @user_b35fbe. Thanks for posting on our Community Forums to let us know about this situation. I'm sorry to hear this was your experience so far. Having a clear understanding of your bill is extremely important. And we want to make sure we answer all of your questions properly. Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_c56830

Visitor

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2 Messages

3 years ago

There are no LIVE Agents working at Comcast/Xfinity.

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user_c56830

Visitor

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2 Messages

3 years ago

This is my comment before I registered for the forum. Have been trying to make changes to my programing but keep getting the run around back to billing. Very poor customer service.

2

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CCChristopher

Problem Solver

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577 Messages

@user_c56830 Hello and thank you for reaching out to your Xfinity social media team here on Facebook. I am so sorry to hear that you have been experiencing these issues trying to get the assistance you need. It is true that when reaching out over our Xfinity Forums, it isn't meant to be a live chat, and instead a community conversation, so it can sometimes take days to get an official reply here depending on volume, however, we do have more ways to reach us live than ever before, including over Facebook, Twitter, The Xfinity Assistance, live chat on Xfinity .com, via Reddit Forums, over the phone, and more, and you can view all the ways to reach us and get assistance right away by clicking here https://comca.st/3Lc8KOb. I would be more than happy to assist you with those billing questions, no problem at all. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast. 

3 years ago

0

argsuarez55

Visitor

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5 Messages

How do i send a message to xfinity support?

3 years ago

0

user_321db2

Visitor

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1 Message

3 years ago

How do i send a message to xfinity support?

0

0

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