why can't I cancel services completely online?

user_k37xws, Thanks for reaching out. I can understand the concern with wanting to cancel services online, as it is more convenient. This is definitely not how we want you to feel. We will surely miss your business. You've come to the right place for help. Over social media, we are an expert team that is dedicated to resolving cancellation requests such as this. We can help. In some areas, I see that customers can cancel services if they originally signed up online. To further assist, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper-right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.