Visitor
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1 Message
Why can't I cancel my service online?
I have some recent price increases and am dissatisfied with my service, and would like to cancel and switch to another provider. Spent a ton of time on hold and just want to take care of this online. Can I direct message someone about this? The AI chat assistant is useless.
XfinityRichard
Official Employee
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2.2K Messages
10 days ago
Hi there, @user_zf8fhq ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience regarding trying to get your concerns addressed. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address, so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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XfinityRichard
Official Employee
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2.2K Messages
10 days ago
It was a pleasure, @user_zf8fhq working with you in private and getting you taken care of! We do appreciate you and your business!-Richard
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