Why can't I cancel my internet like any other service?

The process to cancel xfinity feels like a loan shark breaking my store if I don't pay for protection. Where is my cancel button. When I click cancel service I can't even schedule a call. I feel like I'm being completely fleeced by Comcast right now. I'll never recommend this service to anyone I ever meet for the rest of my life because the business executives are more greedy than russian oil barons.

Can a kind customer service representative help me because I'm being held hostage by your bosses right now.

Thank you

Responses

Oldest First

Selected Oldest First

Accepted Solution

XfinityOrlandoM

Official Employee

•

2.6K Messages

3 months ago

@user_3k2fut

Thanks for reaching out to u, s we do hate to see you leave but we understand your concerns. I'll be more than happy to assist you with getting your services cancelled.

To get started go ahead and send me a direct message including your first and last name and your complete service address

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

0

Customer Service

user_3k2fut

Why can't I cancel my internet like any other service?

XfinityOrlandoM

New to the Community?