Why can't I cancel my appointment?

Hello, firstly yes- I've tried through the app, through the browser version of the website, the "manage appointments" banner on the website, Assistant, and text help- I cannot cancel this appointment that I never signed up for, and I cannot afford to pay for a technician to come when there is no problem and I have installed and set up the wifi. I have no where else to go to cancel this, it seems only direct staff can do so. The only way to officially cancel it myself (manage appointments banner on the website) leads me to an error page and logs me out. Ive been so long on this and need it to be made right. I apologize for coming off as rude but I need this cancelled. Please. Thank you.

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XfinityDilary

Official Employee

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3.2K Messages

7 hours ago

Thank you for posting on our community forums, user_mp8ijr. I’m sorry to hear you weren’t able to cancel the appointment on your end. I understand how frustrating that can be, and I’d be happy to help. Please send our team a Direct Message with your name and service address so we can take a closer look and assist further.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_mp8ijr

Why can't I cancel my appointment?

XfinityDilary

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