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user_nctl9d
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Friday, May 29th, 2026 3:04 PM

Why can't Comcast figure out how to fix a drop to my home after 3 attempts to have it fixed?

I have been to the Xfinity store, contacted repair and even the billing offices.  It doesn't seem that Comcast can figure out how to have a tech come out and fix the drop to my home AFTER 3 ATTEMPTS!  I really appears that you want to charge an install fee instead and have your people come out and drill holes through the side of my home, not happening.  Currently, the drop is dangling from the utility pole in the alley behind my home instead of on top of my garage and blocking the alley, as I moved it myself since you couldn't be bothered.   You're welcome...

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3 hours ago

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XfinitySara

Official Employee

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2.6K Messages

3 hours ago

@user_nctl9d - You've come to the right place! We can definitely look into getting this fully resolved for you :) Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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