Why can we not talk to a US based representative during normal Mon-Fri business hours?!

This customer service complaint is specifically about your team members XfinityOrlandoM. The only rep that would identify themself is:Xfinity supervisor Jimmy, employee ID 693823. Who after hunging up the phone cancelled my support ticket as "resolved" and the issue was not resolved and no one from Xfinity has reached out to explain why they did this. This whole process is an absolute nightmare and I now know why people are dropping Xfinity and going with Starlink!!

I do apologize, @user_9tje6e for the experience you had. Can you please send me a dm with your full first and last name, along with your full service address, so that we can look further into this service issue for you.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID

I sent the DM, but you are not a recognized official employee and do not come up with the search function