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user_adalye
1st Topic
1st Like

3 Messages

Monday, June 10th, 2024 10:41 PM

Closed

Why can I not talk to a human?

I do not want an answering machine.

I do not want a chat bot.

I do not want to text.

I want to speak to an actual human being. 

Why is this so hard?

Question

 • 

Updated 

1 year ago

51

1

XfinityVianney

Official Employee

 • 

2.2K Messages

1 year ago

 

Hi user_adalye,

Thank you for reaching out. I appreciate you taking the time to create a new post. I understand you'd like some help and would like to work directly with someone over the phone. However, you've had some trouble. We always aim to make reaching support as easy as possible, and I am sorry to hear it hasn't been easy getting the assistance you need. That said, you've reached a great team here. We are able to provide support directly on Forum posts and in direct messages. Granted, we don't work over the phone, but we have a wide variety of tools and resources to assist. Can I have more details about your situation and how we can help? 

 

4

0

user_adalye

3 Messages

No, I want a person to call me on the phone. I don't want my business posted on the internet. I just want to speak to human being. 

Why is this so hard?

1 year ago

0

XfinityVianney

Official Employee

 • 

2.2K Messages

 

user_adalye I promise we are human beings here, and we are also part of the corporate team. You can call us on our support line if you prefer to speak over the phone. Here on Forums, we work directly on public posts as they help improve the community that looks to these posts for help. We won't request any private information here in public, so I can assure you we keep your data safe. Once we know how we can help, we can also request a direct message to go over the details privately if needed. We'll be here if you change your mind. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_adalye

3 Messages

The support line will not connect me with a living person. I simply want to speak with another living, breathing human being on the phone.

I do not understand why this is such a difficult concept. 

1 year ago

0

XfinityVianney

Official Employee

 • 

2.2K Messages

 

user_adalye We are still here for you. I'll be glad to assist. If you can give us more details about your situation without adding any personal details, I'll be glad to work towards a solution. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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