Visitor
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7 Messages
Why can I never get a live agent?
Xfinity Assistant is a colossal time-waster -- spent 35 minutes on it today trying to get a Live Agent to answer a billing question. How does anyone get someone live on the phone? I have been a customer for 28 years and am really disgusted.
XfinityJeffB
Official Employee
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877 Messages
7 hours ago
Hello jenmaryland, thank you for your post. I am sad to hear you are having issue getting hold of a live person, but we are live here, and happy to help.
If your billing question is a general one, you can ask it here, if it is more private, you can reach us via DM.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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