Why can I net get a better plan in an area with no competition?

Hey user_ggmhd3 thanks for reaching out about your services. This is not how we want to make you feel and we can certainly help with your plan. You can also check available plans through the xfinity.com site. If you happen to have an older plan you may not see the same options available and the system may prompt you to reach out to us in case your equipment is out of date or we can help find a new plan for your current service needs. 

 

Feel free to send us a direct message here with your full name and service address. Our team is happy to help every day between 6AM-12AM Eastern. If youhappen to message us on off hours we will get back to you as soon as possible! 

 

To send a direct message: 

 

•  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary 
•  Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) 
•  Click the "New message" (pencil and paper) icon 
•  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 
•  Type your message in the text area near the bottom of the window 
•  Press Enter to send it