Visitor
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1 Message
why being a diamond member with 32 years with comcast and having 4 xfinity products can I NOT get a lower price on my monthly bill?
Current bill is approaching $440 for this billing cycle.....PREVIOUS billing cycle for the SAME services and equipment rental with promotional discounts, the monthly bill was $395. I do NOT want to start a new account (as xfinity store suggested) to lower my monthly bill (why give away 30 plus years of being a "loyal" xfinity customer ??)......talking to "on-line" customer service, the monthly bill would have been appox. $450. Would like to know WHAT can be done to get this bill under control...WITHOUT cutting my services / equipment that I already have....
XfinityJohnG
Official Employee
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2.7K Messages
11 hours ago
Thank you very much for reaching out to our team. I will be happy to explore all the options we have from here for your service. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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