1 Message
Why ask for ssn
I was trying to get my bill lowered, so I talked with agents. Everything was going ok, till they asked for full ssn and card details. I’m just nervous that someone has all my info. Please help!!
1 Message
I was trying to get my bill lowered, so I talked with agents. Everything was going ok, till they asked for full ssn and card details. I’m just nervous that someone has all my info. Please help!!
XfinityDena
Official Employee
•
3.6K Messages
2 years ago
Thank you for reaching out @user_b64vod . Depending on the services and package you were adding there can be a reason to ask for that information. Did you know you can check offers online? Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account. I would be happy to review the account for a new discount.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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