Visitor
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1 Message
Why aren't existing customers eligible for the New National Internet Plan?
I've been using Xfinity internet and three mobile devices for the past two years.
Now that the discount on my internet plan has ended, I'm paying $136 per month for 600 Mbps.
I've called them several times and the "best offer" they gave me was $71.xx/month for a downgraded speed of 300Mbps.
Is the "New National Internet Plan" not applicable to existing customers?
Why is Xfinity ignoring its more valuable and loyal customers?
XfinityAlfonso
Official Employee
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2.5K Messages
6 months ago
Hello user_JW thanks so much for taking the time and reaching us here via our Xfinity Forums! We so appreciate your 2+ years of service with us, and are happy to help in any way we can.
Regarding our new national plans, these were rolled out nationwide, and applies promotional plans and non-promotional rates. Specific plans and discounts can still vary by region, but these new plans are still saving customers tons of money!
We'd love to look over your account and provide the absolute best plan options we can to really earn your business and loyalty.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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