4 Messages
why are they digging in my yard
Why is it ok for Comcast contractors to just start doing a project in our yards with no notice? I am highly uspet that there was no communication on this. And now they want to put these ugly green junction boxes in everyone's front yard. This is absolutely unacceptable and I would like some answers and the green box replaced with something less conspicuous and flush with the ground.
EG
Expert
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113.9K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_jkd7s0
4 Messages
6 months ago
Why is it ok for the subcontractors to start digging up yards and putting in fiber optic when no notice to homeowners was given? They also didn't measure to be within utility easement until after we started complaining. We are beyond frustrated with them and no one is able to speak English when asked. We would also like a flush with the ground cover instead of the green pillars that are a complete eye sore to our community. Where is the permit? What are the limits of easement access? A notice of work that would be completed, the exact work that is to be done, and a timeline would be sufficient. NO NOTICE. NO COMMUNICATION. ZERO Also, when we asked the subcontractors to stop with the work until we got answers from Comcast or the Lee County Unincorporated about permitting and our rights as a homeowner, the subcontractor called the police and accused us of cutting the fiber optic. We have a camera facing that area.
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XfinitySeth
Official Employee
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558 Messages
6 months ago
Hello user_jkd7s0! Thank you for taking the time to communicate what's been going on in your community here in our Subreddit, and thank you EG for making sure this concern was moved to the best place!
I know just how alarming it can be to see field workers in your community without any kind of notice, and want to help in any way I can by researching this further for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can dig deeper on this for you from there.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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113.9K Messages
6 months ago
Quite welcome @XfinitySeth !
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