Why are there so many outages?!

I work from home and that is my livelihood. I am required to be at work at specific times taking calls per buisness requirements and the needs of my company. Yet, Xfinity keeps having outages in my area. It's costing me money when I can't go to work. There is never a reason for the outage and only an automated bot that does not have any information. The bot tells me that a rep won't be able to help me, which is sad given that someone should know why the outage occured in the first place. I would imagine in this world with lots of people working from home that Xfinity must understand how critical loss of internet is. If there are companies messing with your lines or other factors there needs to be some type of legislative fine or repercussion for this. We are all suffering when we lose our livelihood and other reasons for having internet. Why isn't this a big enough deal for it to stop happening ALL the time?!