Visitor
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1 Message
Why are there no live agents?
The customer service is non existent. If I have issues with my cable or phone there is no way for me to talk to someone. It’s never just one thing that you need to chat about, this <Edited: Language> service is like an onion of issues, in other words, there’s layers to the non stop issues. I just want to talk to a real person. With the amount you all charge there should be a real agent ready to help. I don't want a chat bot!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! <Edited: Use Good Netiquette>
XfinityRay
Official Employee
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3.9K Messages
4 hours ago
Hi there, @user_pem34d! Thank you for taking the time out of your day to reach out about your service. I am sorry to hear it has not been working flawlessly. I understand that can be frustrating to go through. We will get to the bottom of this! Can you tell me more about what is happening so I can best assist you? What troubleshooting steps have you tried?
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