Visitor
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2 Messages
Why are the reps for customer service allowed to lie to us about billing
I need to speak to someone about the misinformation, lies and false claims off help that four representees and thats just today. and many more continue to engage in. Then whenever they decide they just transfer you off with no warning explantion or nothing. I have the names and what one rep claims to be their ID numbers but at this point im pretty sure itll go by no issues. Oh thanks for the 0.04 credit that i guess supposed to compensate me for the multiple hours wasted on something that was thought to had been previously handled correctly
XfinityBillie
Official Employee
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3.8K Messages
9 hours ago
@user_x8rs2a Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm truly sorry to hear that you've had a less than stellar experience. Our team would love the opportunity to help you with any remaining account concerns, as well as take the feedback from your previous experiences. Please send us a DM to Xfinity Support with your full name and address to get started.
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