5 Messages
Why are the phone customer service reps extremely rude and incompetent?
I always get someone that sounds like they are from India or Philippines. There is always loud noise in the back; sounds like a party. Each time I've mentioned it, the rep says a co-worker received praise. They laugh or hum whilst talking to me. They speak in another language to co-workers and when I ask what they said, they reply with "I'm working on your account." I was asked if I wanted my refund returned to my bank account, I replied yes. They man said he sent me link cos he opened a ticket to have the credit moved from my old xfinity account to my new new xfinity account. I asked why he did that when he just asked me if I wanted my refund returned to my bank account, he said HE DECIDED to give me the faster option. When I asked to speak to a supervisor, HE HUNG UP ON ME! Then I receive 4 text messages that say here's the additional information you requested and they were all the same that were for forwarding an email. I opened a chat on the website and asked for a supervisor and it took them 10 mins to reply to me. I called back and asked to speak to a supervisor and they put me on hold for 20 mins. This is the ABSOLUTE WORST company with HORRENDOUS customer service. I am going to look into another company for internet cos I shouldn't have to deal with this level of [Edited: "Inflammatory"] behaviour each time I call to resolve an issue.
XfinityMartyR
Official Employee
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1.6K Messages
25 days ago
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user_DVR21
5 Messages
25 days ago
It got worse. Still on the line being transferred to every department. The chat had 4 people. Call back twice, neither were supervisors. One was from the loyalty department, who transferred me to the customer security assurance. They were supposed to transfer me to billing and call hung up. I received a call back and it was from the internet services department. I received a call back from BILLING. Had to repeat myself for the 10th time. The xfinity customer service was atrocious. [Edited: "Solicitation"].
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user_DVR21
5 Messages
25 days ago
Internet for my address was under my mother's xfinity account. I was told before I could set up an xfinity account for my address under my name, I had to pay the bill under my mother's xfinity account, which I did. Fast forward, I received a letter stating there was a credit for the balance I paid. I just wanted to know if the credit that I paid under my mother's xfinity account for my address was going to be applied back to my bank account or to my own xfinity account for my address. They would repeat what I said then ask me a bunch of questions that were unrelated to the purpose of my call. I originally called xfinity on 12/01/24 @4:57p PST and it is not 6:30p and it is still unresolved. This is not rocket science. Also, never was transferred to a supervisor even though I asked 6 people for one.
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