MCDONOUGH78376's profile

New Poster


1 Message

Tue, Dec 29, 2020 8:00 AM

Why are my rates increasing? Why am I paying a SPorts Fee when I do not watch sports?

Can you offer me a better renewal rate than Fios?  They are offering the same package I have for 99.95 inclusive of all fees?


I want to speak to Tom.  Tom says:


Hello, I'm Tom Karinshak, Executive Vice President and Chief Customer Experience Officer at Comcast. As a Comcast customer, you are priority number one. We have a dedicated team of employees across the country working hard every day to make sure we deliver the superior experience you deserve. We are here for you. If you have a question or a concern about your service, we have numerous ways you can reach us. 


If Tom can offer a better rate than Fios for the next 12-24 months, I wish to speak with him.






Official Employee


6.1K Messages

4 m ago

Hi @MCDONOUGH78376. Thank you for posting to the Xfinity Forum to get help with lowering your rate. Unfortunately, Tom doesn't work here on the Forum. However, my team would be more than happy to review your account and discuss the promotions that are available to you. If you are open to working with me or a member of our team, please send a private message with your first and last name and the numbers associated with your service address.

To send me a private message, click on "ComcastChe," and then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here