Skip to main content
user_3vrbmb
1st Topic

Visitor

 • 

2 Messages

Tuesday, December 2nd, 2025 1:09 AM

Why are multiple channels randomly pixelating for multiple homes

For the past several days, my neighbors and I have been experiencing multiple channels pixelating often to the point where we cannot get back to the channel if we try changing channels.  Power cycling all of the equipment does not help.  You AI system is locked into its mandated troubleshooting process and when it encounters an internal error, you have to start all over again and can never get to a person to actually get something done.  The following are only some of the channels that have issues:  421, 521, 1110, 1459, 1457, 1455, 1438, 1445, 1436, 1488, 1434.

Question

 • 

Updated 

9 hours ago

29

2

0

Oldest First
Selected Oldest First
XfinityDilary

Official Employee

 • 

3.1K Messages

3 months ago

 

Thanks for posting on our community forums for assistance with your channel concerns, user_3vrbmb. I'm sorry to hear about the pixelation you're experiencing. This is not the service we aim to provide, and we'd like to help. Just to confirm. Did you check the coaxial connection on both ends (wall plate and TV box) to make sure the connection is tight and there's no damage to it? 

 

2

0

user_3vrbmb

Visitor

 • 

2 Messages

Yes, I have checked the connections.  Not only is this happening on all three of our televisions, others in the neighborhood also started having this problem at the same time.

Like

Reply

3 months ago

0

XfinityKei

Official Employee

 • 

2.2K Messages

@user_3vrbmb Thanks for letting us know its multiple devices and the troubleshooting steps you've tried. Can you please direct message me your first and last name along with your full service address so that I can assist you further.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

user_jthgb1

Visitor

 • 

1 Message

9 hours ago

how to watch multiple chanel’s

0

0

forum icon

New to the Community?

Start Here