Visitor
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1 Message
Why am I still trying to be loyal
I have been a loyal customer f
Since 2016. Im having the absolute worst experience with xfinity. I can't call the numbers I get due to security we can not talk to you by phone please go to the website. I go to the assistant and it likes 20 minutes to get a rep. My services are disconnected after I made a payment and no one will or can help. But yet I'm still trying to be a customer why?
XfinityBillie
Official Employee
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2.7K Messages
4 days ago
@user_c8f3e7 We appreciate your time in reaching out to us here on our Xfinity Forums. This is never the experience we want for our valued customers. I would be more than happy to take a look at the account and see why the services are still disconnected after a payment was made. To get started, please send us a DM to Xfinity Support with your full name and address.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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