Visitor
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1 Message
Why am I still getting billed and harassed about it?
I cancelled my account on 2/27/25. A few weeks later received a bill. I spent over 2 1/2 hours in a chat with multiple people to cancel my account again as they said my first "cancellation was cancelled" of which there was no reasoning. How can Xfinity not allow me to cancel. Finally, I had an agent confirm my account was cancelled and I would be refunded for the period of time I did not receive service.
Of course, I never received any reimbursement, but now I keep getting invoices and notices of past due. I try and contact an agent and all I get are electronic prompts about other issues.
Xfinity is ridiculous. I will never pay these invoices and they will not even speak to me.
If anyone is wondering, satellite internet is much better than xfinity anyway. I'm so glad I moved on.
XfinityChristy
Official Employee
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2K Messages
1 day ago
I want to do everything I can to help get this straightened out for you. To get a clear picture of what's happened with your account and billing, and to see how we can best resolve these incorrect charges, would you mind sending me a direct message with your name and the service address associated with the cancelled account?
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
I'll personally look into this for you and work diligently to find a solution as quickly as possible.
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