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Tuesday, April 8th, 2025 5:58 PM

Why am I getting 15,000 spam mails a day

I have tried to get in touch with XFINITY in so many ways but no one has been able to help me.
Your electronic answering service is useless and will not direct you to anyone without lying to it to finally get a real person.
I've been getting 15,000 span emails a day and I have called twice and even went over to your store which could not help me and I had to lie
to get a real person to talk to me. Your company really needs change the customer service phone computer. It is absolutely useless

Official Employee

 • 

1.2K Messages

8 days ago

 

user_xw9f1p With a large amount of spam emails coming in, I would check or set up filters. You can also provide details to our Customer Security Assurance team for further review and investigation.

 

4 Messages

In I've tried to go over to your stores I tried to talk to your computer greetings service which is a joke I did talk to the CSA twice today they gave me a ticket and said it can't be, again it could be
resolved and 24 to 48 hours and while I'm waiting I must delete 15,000 spam emails until they contact me. You know how long that takes? What I would like to do is make a formal complaint to XFINITY about the customer service calls or should I say that dumb answer machine which will not help you but what they will do is hang up on you.

Expert

 • 

109.7K Messages

6 days ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section. 

4 Messages

there is nothing that comcast can do to help me with the spam problem so why are they there

Official Employee

 • 

1.9K Messages

@user_xw9f1p

 

Thanks for reaching out to us, you'll want to

 

  1. Enable Xfinity Spam Filtering:
  • Open Xfinity Email and navigate to the "Gear" icon, then "Email Settings," followed by "Advanced Settings". 
  • Enable the "Automatically move spam and potentially harmful messages to the Spam folder" option. 
  1. Report Spam Emails to Xfinity:
  • Report phishing emails to abuse@comcast.net with the subject line "Phishing email".  https://www.xfinity.com/support/articles/view-email-headers
  • When reporting, include the full message header (which can be found in the email's header section). 
  • You can also forward the spam email to abuse@comcast.net. 
  1. Be Vigilant About Phishing Scams:
  • Check the sender's email address: Look for subtle variations or misspellings compared to legitimate Xfinity addresses. 
  • Beware of suspicious links: Hover over links before clicking to see the actual URL and avoid clicking on links that look unfamiliar or suspicious. 
  • Watch out for generic salutations: Legitimate companies usually address customers by name. 
  • Be wary of urgency or fear tactics: Scammers often use threats of account suspension or access loss. 
  • 4. Other Tips:
  • Use Xfinity Verified Email logo:
  • If you're using the Xfinity Connect webmail, look for the XFINITY Verified Email logo next to messages from legitimate Comcast or Xfinity sources. 
  • Consider blocking senders:
  • If you're receiving spam from a specific email address or domain, you can set up an email filter to block future messages from that source. 
  • Update your software:
  • Keep your antivirus and security software up to date to help protect against various threats. 
  • Use strong passwords:
  • Use unique and strong passwords for your Xfinity account and other online accounts to prevent unauthorized access. 
  • Be cautious about sharing personal information:
  • Don't share your personal account information or financial details via email, unless you are on a secure website. 
  • Report spam to the FTC:
  • You can also report spam to the Federal Trade Commission (FTC) at ReportFraud.ftc.gov. 
  •  

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 Messages

7 hours ago

I have got in touch with your Comcast security alert systemAnd they are a joke. There's nothing they can do for you, I called them on 8 April about the situation and is now 16 April which means I have not received a call back and they have done absolutely nothing to rectify the situation. Highlighting the area and places it on spam does not work, making our email safe list to stop the spam from coming in does not work. Making up a rule for the spam to go into the trash and for the reason is being rejected because of spam does not work. The best solution I can give myself is to delete the email altogether.
Comcast is useless with their Comcast security alert system

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