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user_76c88b
20th Anniversary celebration
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1st Reply

Visitor

 • 

5 Messages

Tuesday, March 21st, 2023 5:27 PM

Closed

Why am I experiencing a outage still?

​How long is this outage  going to  last? It went out at 12:15 am it said it would be back on at 2:15am then 9am its now 1:30pm??? No clear answer  for  when it's going to be Resolved. I would greatly appreciate If I would have gotten a notice about a planned outage!!!!! I am outraged I had over 6000 pictures Trying to upload last night. I haven't been able to work So this is literally taking a income out of my pocket Which in terms I have 3 kids that I need to feed!!! Not including I'm about to leave the state for 2 weeks for a family emergency and only have 2 days to complete everything that I need to complete with work!!! I also need to set up my children's chromebooks for school 🚸This is really a bad time for a 💥planned Outage 💥I could have at least Re scheduled And planned around this outage Could someone please reach out to me so I can give The school and my job An update​😔 and ⛔️yes I have Rebooted my modem multiple times unplugged it unplugged it and checked all my wires⛔️

Question

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Updated 

2 years ago

 • Edited

102

3

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ccRuben

Retired Employee

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729 Messages

2 years ago

I am happy to take a look into this interruption. Please send us a direct message to gather some information. 

 To send a direct message, follow the next steps: 

Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

0

user_76c88b

Visitor

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5 Messages

2 years ago

Thank you for  whoever  read this ⚠️ within 10 minutes  of my post you resolved the issue I'm back  online 

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ccRuben

Retired Employee

 • 

729 Messages

2 years ago

I am glad to hear you are back online! If there are any other questions we can help with, please reach out. Thanks! 

2

user_76c88b

Visitor

 • 

5 Messages

@XfinityRuben​ having the same issues again 😔 if this could please be fixed before 2 that would be incredible this is literally my third time dealing with this issue in 3 months

2 years ago

0

XfinityJoe

Official Employee

 • 

771 Messages

Hello, user_76c88. We would be happy to look into your service concerns please send us a Direct Message to get started.


To send a direct message: 

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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