Why am I being forced to bundle Internet with TV?

Xfinity is the only high speed internet option available in my area. I don't want TV, yet you don't offer my neighborhood internet only plans so I'm forced to take the lowest channel lineup possible and still get charged the local TV fee of an additional $20/mo for something I don't watch or want. $20 a month extra for10 local basic network channels? That's insane! I've asked customer service reps on the phone and they told me "we don't offer internet only plans in your area". That's just ridiculous. There's no justification for this. Sounds like you're forcing customers who don't have any other option into contracts or bundles they don't want because there's nothing they can do about it.

Responses

CCAbbie

Problem Solver

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1.4K Messages

3 years ago

@user_930cbf Hello and thank you for taking the time to reach out to us on Xfinity Community Forums. I can understand how only having double play packages would be frustrating. I want to look into this for you and see what options we have for you.

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

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user_92b824

Visitor

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1 Message

3 years ago

My mother is also experiencing this same issue. She is in her 60s and has a lot of medical expenses, and has complained for several years that Comcast/Xfinity does not offer her just internet; therefore, she is forced to bundle and pay for cable that she doesn't use. All evidence suggests that Xfinity prefers to negotiate individually with customers instead of providing publicly available explanations, using a complicated and obfuscated pricing structure to keep consumers in the dark.

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XfinityThomasA

Official Employee

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2.3K Messages

Hello @user_92b824. Thanks so much for your feedback and commenting here on the Xfinity Forums. It's important to us that your mother is subscribed to the services that work best for your mother, and at the best value. We can help! We're happy to assist and review options together. Could you please send our team a message with your full name and full address as well as the account holders name, please? We can a further look and find the best fit together.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

As a quick reminder, Xfinity customers can also log in online in My Account to view available offers and make changes to get the personalized services and plan you need. For me it helps to be set up as a manager on my moms accounts. The Manager role allows access to services, settings and billing features.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

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pmrussell892

Visitor

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1 Message

Why reply in private... Make the issue known to ALL. I am also being forced to add TV and do not want tv or the fees associated with it. Seems this should be illegal. Class action anyone?

3 years ago

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XfinityGabby

Official Employee

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1.5K Messages

We do have Internet only options and we would be more than happy to explore those options with you @pmrussell892. Please send a Direct Message so we can explore those options for your household and provide your full name and address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

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user_f251cd

Visitor

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1 Message

3 years ago

Being forced to upgrade service in Broomfield, CO as well. Needing more data and less everything else, only being offered a higher monthly bill and more bundled services. NOT more data.

This is ridiculous. Nobody has any actual choice when in need of internet, it's either XFinity or nothing.

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Customer Service

user_930cbf

Why am I being forced to bundle Internet with TV?

CCAbbie

user_92b824

XfinityThomasA

pmrussell892

XfinityGabby

user_f251cd

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