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user_yx47ch
1st Topic

Visitor

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1 Message

Monday, October 27th, 2025

Why am I being asked to return equipment I already returned

I returned equipment in May 2025 as our community changed vendors.  I have a receipt.  I also paid 120.00 for unreturned equipment on my final bill And still being asked about unreturned equipment! Help please

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Updated 

4 hours ago

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XfinityThomasD

Official Employee

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1.5K Messages

4 hours ago

 

user_yx47ch Thanks for taking a moment to create a post. Our team can help make sure the equipment has been removed for you. Please send our team a direct message with your full name and address.

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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XfinityThomasD

Official Employee

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1.5K Messages

4 hours ago

Thanks again for spending a bit of time working with our team. We were able to have the equipment removed from the account and resolve the unreturned equipment notices and charges. Please feel free to create a new post if anything else comes up in the future.

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