Skip to main content
user_yx47ch
1st Topic

Visitor

 • 

1 Message

Monday, October 27th, 2025 6:27 PM

Why am I being asked to return equipment I already returned

I returned equipment in May 2025 as our community changed vendors.  I have a receipt.  I also paid 120.00 for unreturned equipment on my final bill And still being asked about unreturned equipment! Help please

Question

 • 

Updated 

5 hours ago

24

3

0

Oldest First
Selected Oldest First
XfinityThomasD

Official Employee

 • 

1.6K Messages

2 months ago

 

user_yx47ch Thanks for taking a moment to create a post. Our team can help make sure the equipment has been removed for you. Please send our team a direct message with your full name and address.

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

0

0

XfinityThomasD

Official Employee

 • 

1.6K Messages

2 months ago

Thanks again for spending a bit of time working with our team. We were able to have the equipment removed from the account and resolve the unreturned equipment notices and charges. Please feel free to create a new post if anything else comes up in the future.

2

0

swolford

Visitor

 • 

2 Messages

@XfinityThomasD​ I have the same issue for equipment returned 3 years ago 

Like

Reply

16 hours ago

0

XfinityRoberto

Official Employee

 • 

2.1K Messages

Hi there @swolford. I am sorry to hear that you are getting charged for equipment you returned already back to us. We are happy to take a look at the account and see what we can do for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 hours ago

0

swolford

Visitor

 • 

2 Messages

16 hours ago

I just got a text about equipment returned 3 years ago this is ridiculous 

0

0

forum icon

New to the Community?

Start Here