Visitor
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1 Message
Whole Home WiFi Evaluation
I have xFi complete and have never received results of the evaluation. I tried to reach out to chat support about it but didn't get anywhere. I have several WiFi security cameras that show low signal quality and maybe the xFi pods would improve this signal quality. Is there any way to request an evaluation to see if my network would qualify for additional xFi pods?
XfinityJohnG
Official Employee
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1.8K Messages
4 months ago
Thank you for reaching out to us here @Naardsma1. I will be happy to check on that evaluation from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityVianney
Official Employee
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2.2K Messages
4 months ago
@Naardsma1 Thank you for all your time. I'm glad we were able to find a new offer for you today. We appreciate you being an Xfinity customer. Have a great day.
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