1 Message
Whole Home Evaluation
Got xFi Complete last month and was told that I could be eligible for a free Pod for 'wall to wall' coverage after a whole home evaluation. I haven't received any emails for this evaluation and really need a pod to get a stronger internet connection in my office. I'm on the 1200mbs plan and it's ridiculous that my home computer is only pulling ~80mbs when I'm remoting into work. Its been about a month and I can't find any emails about this evaluation.
EG
Expert
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110.2K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.1K Messages
1 year ago
Hello @hmarti! Thanks for reaching out on our Forums. We value you as a customer and understand the importance of having a solid connection and getting the speeds you're paying for. My team is here to support you. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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kgibbs65
1 Message
1 year ago
I am in the same boat. No email regarding my whole home evaluation and can't get a decent wifi signal at the other end of the house. My bedroom tv won't even connect.
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