3 Messages
Whole Home assessment
Started my service nearly 3 weeks ago. Per the info online I should have got an email when the assessment started and then the results after 2 weeks, after 3 weeks I’ve seen nothing. How do I kick this off chat is utterly useless! Any ideas.
XfinityChelseaB
Official Employee
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1.7K Messages
2 years ago
Hello @user_4b93c5, Thanks so much for taking a moment out of your night to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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user_4b93c5
3 Messages
2 years ago
Another automated answer
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user_4b93c5
3 Messages
2 years ago
24 hours later ages between messages nothing resolved. It seems my test never started.
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