susiegwb's profile

Regular Visitor

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2 Messages

Sun, Sep 27, 2020 7:00 AM

Who to contact re: running a line to my home

I tried to get Xfinity a couple of years ago and was told that my house was too far from the road. I had some customer service issues as well and just gave up. I'd like to revisit that and find out if a) the line can be run from the road and b) if there is a charge for it, what that charge would be. Since this isn't a normal installation I can set up an appointment for, can someone direct me to the department I'd need to speak with or have them contact me?

 

Thanks!

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

8 m ago

It’s been escalated to an Official Employee to help you get a site survey set up

Regular Visitor

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2 Messages

8 m ago

Awesome! Thanks so much.

Official Employee

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2.5K Messages

8 m ago

Hi, susiegwb. We appreciate you visiting us here on the forums! We hope you're doing well. 

 

I would be happy to work with you on opening a request to see if we can bring service to your home. We would love to have you back as a customer again. Go ahead and send me a PM with your first and last name so we can continue. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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2.5K Messages

6 m ago

It was such a pleasure working with you, susiegwb. We're very glad we are  able to bring service to your home this time around. If there is anything else we can help with down the road please do not hesitate to reach back out and create a new post. Have a good one, take care!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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