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who to contact about a Drop-Bury work order
I am writing to get assistance with an unburied cable line at my property. On [Insert Date of Appointment], an Xfinity technician resolved a TV quality issue by running a temporary cable above ground outside my home.
The technician stated that he submitted a work order to have a crew come out and bury the line. It has now been over a week, and no crew has arrived. I contacted the 1-800 phone support line, but the agents were unable to locate or verify the buried line work order in their system.
Because this temporary line is exposed to the elements and presents a potential tripping hazard on my property, I want to ensure the ticket is active and properly scheduled. Could you please check the construction/drop-bury queue for my account, verify if the order was successfully submitted, and provide an estimated date for the crew's arrival?
Account Information:
- Account Holder Name: [Edited: "Personal Information”]
- Service Address: [Edited: "Personal Information”]
- Best Contact Phone: [Edited: "Personal Information”]
Thank you for your help in tracking down this request.
XfinityBenjaminM
Official Employee
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3.2K Messages
24 minutes ago
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