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user_iwdyhc
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3 Messages

Friday, March 20th, 2026 2:51 PM

who to contact about a damaged pedestal and exposed cable

I have a pedestal next to my driveway that is completely broken, I have to keep setting it in place and their are exposed cables near it in my flowerbed. Who can I contact to get this taken care of?

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2 hours ago

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XfinityGabriel

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3 hours ago

@user_iwdyhc,

Hi there! Thanks for taking the time out of your Friday to reach out. I can understand the inconvenience caused by dealing with a broken pedestal and exposed cables near your driveway. You've knocked on the right door over virtual land. We are an expert team of experts who are dedicated to resolving damaged pedestal concerns such as this. We can help get this addressed quickly, especially since exposed lines can be a safety concern. To get this repaired, we’ll need to open a damage/maintenance request with our field team. Can you let us know if you are experiencing any service issues that may be caused by the damage or exposed cables? 

 

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user_iwdyhc

Visitor

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@XfinityGabriel​ - Hi, thanks for your reply. No, I don't believe that it is causing any service issues. 

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3 hours ago

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XfinityGabriel

Official Employee

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3.1K Messages

 

user_iwdyhc. Thanks for letting me know. To get started, please send us a direct message with your first/last name, a picture of the damage, wires, and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message. Once we have that, we’ll submit the request right away and keep an eye on it until you’re updated. We’ll get this taken care of.

 

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2 hours ago

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user_iwdyhc

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Thank you, I have sent a direct message. Will this be assigned a ticket number or something so that I can reference something if I have to get back in touch? What would be a reasonable time-frame for this getting done so that I can get back in touch if it is not done? 

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2 hours ago

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