Visitor
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11 Messages
Who manages the underground cable infrastructure team? [Edited]
I'm at the end of my rope. Every year or so, the town sends trucks to maintain the drainage ditches that run in front of pretty much every house in Florida. Comcast runs my feed from the nearest pole, along that ditch, about an inch under the grass. And EVERY YEAR my cable is cut for days when they tear up that cable. This year, they started running underground cable, which is accessed at fire hydrant looking plastic junctions. So for whatever reason (probably because no one [Edited: "Inflammatory"] monitors the 3rd party contractors) my access point is at the bottom of the ditch, about 200' away from my house. So today I come out and see they once again, ran the new cable along the drainage ditch about an inch under the grass. Ready to be cut. Meanwhile the feed for the house next to me is 25' away from my house, above the ditch. They ran their cable another 100' across their yard. I know the installers don't give a [Edited: "Language"] about the job they do and just want it done as quickly as they can, but this is ridiculous. About 5 minutes of thought would have resolved what will now be a work stoppage for me for days when my cable is cut again. I'm furious.
EG
Expert
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112.2K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDilary
Official Employee
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2.4K Messages
2 years ago
Hello, @user_c7f4a6. Thanks for posting on our community forums. I'm sorry to hear about your experience and would like to help in any way I can. Are you currently experiencing a disconnection or is the service affected?
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XfinityDilary
Official Employee
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2.4K Messages
2 years ago
Thanks for clarifying, @user_c7f4a6. I just wanted to confirm the issue is not affecting your services currently. That would require a different process on our end to be able to fix it. Now that that has been confirmed, I have a better idea of how to help. What we could do is request the line to be moved. Could you please send our team a Direct Message with your full name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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