1 Message
Who do I contact to file a complaint against the Xfinity Advanced Technician Department about him being very rude ?
I had problems with getting Internet connection to my computer. A young High School Student took out my Xfinity Box and replaced it with a new Wireless Box. He took the old equipment and cable with him. My TV did not work. I got a call and a young lady worked with me asking me questions having me to check my computer making sure the cords were plugged in all the way. She worked with me until My TV came on. She walked me through the process of getting it connected to the Xfinity Internet. I have a working TV because of her. She ha me go to an online website to make sure I had access to the Internet.
I am a Senior Citizen I don't know a lot about setting up connections. She offered to have a Technician come out Thursday.
Later today a got a call from a Technician from the Advanced Technician Department who was so rude I had to hang up on him. I am ready to report it to the Federal Trade Commission. I hope he didn't try to talk about the help I got from the Customer Department. He said if I needed help with my computer, I should contact the manufacturer. I was trying to explain what she did. As long as I have had Internet service with AT&T, I have never had someone refuse A schedule to come out and make sure things are set up correctly. I have always gotten help from Xfinity on the phone, online and Technician coming out of I still have a problem. The was totally appropriate and unnecessary.
(Edited: Personal Information)
XfinityTony
Official Employee
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1K Messages
1 year ago
Hello, @user_0a74b8. Thank you for letting us know about your experience. Our team can absolutely help you file an employee complaint. We take these types of situations seriously and will make sure it is investigated properly. Please, use the Direct Messaging Icon in the upper-right (next to the bell) and compose a message to "Xfinity Support". We will see you there!
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user_3hrd3x
1 Message
1 year ago
I have a rental property that needed to get the equipment for. Note that cable is provided by the condo community, part of our maintenance fees. I spoke for close to an hour a few days ago to our representative Dolly, very nice and efficient lady at Xfinity to initialize the account. I then went to get the equipment at the Pembroke Pines office. After waiting 30 minutes and saw that it may take like 2 hours to be served, I had to go and took an appointment same day instead. I wish I knew from the start I could make an appointment. Drove back again. When it was my turn, the young lady at Xfinity could not find my new account in her computer. She asked for the account number which I explained that it is not an information that I carry. I then called the Xfinity rep. that I spoke with. Luckily, she was available. She wanted to speak with the young lady who rudely refused. Even with the account number, she seems to have a challenge with it. About 10 minutes went by when she realized that my account was in the system as the rep tried to guide her yet, she kept on refusing help. She finally proceeded with the order for equipment. Today I saved time to go back to my rental property to make the installation. I received from her a cable box with the power supply sealed and wrapped with the remote control and another sealed and wrapped wifi tower with the power supply. When I tried to install, i realized that I didn't get the coax cables nor the hdmi cable. This is not something that I have on hand of course. I then wasted hours and didnt get to do what I should have done and called to get the missing accessories which should come within 5 days. I expected to get the cable and all working by now. So, in conclusion, maybe this employee should have better training that when she cannot find the customer pending file, not to get an attitude about it but rather work towards getting the info maybe with a co-worker and supervisor. Then the part that prevent me to have service and where I wasted time again today is that i'm not sure it is was done on purpose or not, but didnt give me a complete set for self installation. And to make matters worst, I received the bill to pay today and i cant connect service yet as the main equipment has not been given to me. I believe that with all my trouble, i should receive credit for one month worth of service. Let's see if Xfinity will do the right thing to make up for my time and unnecessary frustrations. Thanks
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