who do I contact about getting a cable line buried? It's been over 30 days

Hello alia_1 thanks so much for reaching out here on our Forums with these underground line burial questions! We'd love to help with any submitted requests and provide as much up-to-date information to you as possible. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.