Visitor
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1 Message
Who do i call if my network frequently disconnects?
I noticed in the past month my network will disconnect for about five minutes and come back up w/out me having to do anything. It's not during any particular time of day or day of the week, it's random. Why is this happening?
Responses
user_e83a5c
Visitor
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1 Message
2 m ago
Same is happening to me. It freezes, tiles, and disconnects. I’ve called several times but no one seems to care if their solution worked. They keep restarting my modem or cable. The next day it all begins again.
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XfinityKaitlan
Official Employee
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254 Messages
2 m ago
Hello, @user_9de106! I'm sorry to hear about the intermittent connection being experienced. I can run a few diagnostics to see what's going on with the connection and how we can get things back on track for you. Please send me a Message with the full name of the Account Owner and yourself, if different, as well as the full address on the account to get started.
To send a Message:
1. Click on the Chat Bubble icon in the upper right corner to access our new Peer 2 Peer feature!
2. Search for "Xfinity Support" and select "Xfinity Support" from the drop down list.
3. Type your message in the text area.
4. Press Enter to send!
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user_f95b41
Visitor
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1 Message
2 m ago
Same thing is happening to me. I received outage messages when I call and after my last call when no outages was reported. My location is on Stoneham, MA
Comcast is planning to send a technician out but will not guarantee that I will not be charged for the visit
Seems like I have to cancel to face having to spend more time fighting a charge and still having services dropped for significant periods of time
The technician want to run diagnostics which means disconnecting my functioning connect and disrupting my work.
Can someone from Comcast please send out a technician to fix the issue and guarantee there is no charge and if the technician visit is of no value then explain or communicate when the service will be stabilized?
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