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pbuck00
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Wednesday, March 11th, 2026 5:40 PM

which way loyalty??

Been through the various silicon type automation tools.  Here is my issue.  When I look online I see the 5 year $60 gigabyte plan, with wifi equipment, AND Disney/Hulu, and peacock, and a "streaming device", but it is only good for new Customers.  So here I sit as a Customer since 2013 and I have to pay double that.  As I understand it, there is no way I can get the newbie price because I am loyal.  This is just to notify your carbon types that I will be switching to Starlink and DirectTV.  You say I am Diamond customer because I have loyal to you... the way I see it, you have not been loyal to me.  Once I get the starlink setup and running, I will be cancelling my services with you guys and once I go through that hassle, I will not be back.  

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EG

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116.6K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityMartyR

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2 hours ago

pbuck00  Thank you for reaching out to us over our Xfinity Community Forums. Our team would be more than happy to review your account, and see what promotional options are available to you at this time. We may uncover possible Mobile savings for you if you haven't joined Xfinity Mobile yet. Our Xfinity Mobile service has helped our members save money from their current carrier, you could be next! Members that have Xfinity Internet in the home are already eligible for Xfinity Mobile. There are no line fees, members pay for the data plan you choose each month. You have an option to bring your devices if compatible, and you can purchase a new device upfront, or on a payment plan. Have you considered switching mobile providers, or are you already a Xfinity Mobile customer? 

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pbuck00

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Marty, Thanks for responding.  No, I don't need Xfinity Mobile.  I don't even really need 185 channels (which is about 180 more than I actually use).  and I don't need the Samsung tablet that I was offered as an inducement.  What I WOULD like is the same offer you offer to people coming in off the street.  If I am a "Diamond Customer" with lots of years of "loyalty", I would like some loyalty back.  $60/month with 5 year guarantee.  Wifi equipment and unlimited data.  Disney/Hulu included and the "4K stream box".  

This is the published deal that makes it worth while for me to make some noise and if my loyalty isn't good enough, then I will go through the hassle of getting starlink hardware and go that way.  But I need to say, that if I finally make the switch and setup the starlink hardware, I won't switch back.. and I will be taking my cable tv subscription along with it (switching to directTV)

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2 hours ago

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XfinityMartyR

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pbuck00 Let's take a closer look at your account, and see what we can offer you. Please send us a direct message. 
 
 
 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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2 hours ago

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pbuck00

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Hmm... maybe I did something wrong because I am getting no response from Xfinity Support Direct Messages

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1 hour ago

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