Visitor
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1 Message
Where's my refund?
I ordered a phone through Xfinity they double charged me and sent two phones. Had to go to the store to return the second one where they proceeded to charge me another 30 dollar restocking fee even though it was their mistake. Three months later and about 8 hours of my time wasted trying to resolve the issue but still I have received No Refund! This is such a scam!
XfinityQuemekia
Official Employee
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729 Messages
17 hours ago
Greetings @Jonmwood42, I am so sorry for the frustrating experience you've had. Dealing with a double charge, an extra phone, a restocking fee, and a significant delay in receiving your refund is unacceptable, and I completely understand your frustration.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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