Skip to main content

    Support

    Offers

U
user_npi7y9
1st Topic
1st Reply

4 Messages

Friday, May 31st, 2024 8:53 PM

Closed

Where's my refund

I've been waiting for my refund for over 3 weeks. Can't get ahold of a supervisor when speaking to an agent. It seems like they treat me like I'm some kind of criminal for the last 2 weeks. Being investigated it's crazy. I want my funds prepaid card Not a check give me my money

Question

 • 

Updated 

11 months ago

66

2

0

XfinityShawn

Official Employee

 • 

1.5K Messages

1 year ago

 

user_npi7y9 Our team can look into your refund concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

1

0

user_npi7y9

4 Messages

@XfinityShawn​ didnt help NO 

1 year ago

0

user_npi7y9

4 Messages

11 months ago

So im still waiting on my refund still no resolve but now xfinity is saying i owe them money smh cant get my money 

2

0

XfinityTy

Official Employee

 • 

376 Messages

Hello @user_npi7y9! Thank you for taking the time to reach out to our team of experts on Forums! I apologize that you have been experiencing issues receiving a refund, and I'd like to look further into this issue for you. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_npi7y9

4 Messages

Still no resolve on my refund xfinity is a joke this is week 8 

11 months ago

0

forum icon

New to the Community?

Start Here