Where's my refund?
I moved back to the UK in October 2020 and cancelled my Xfinity package. I told the agent that nothing should be sent to the service address as we don't live there anymore - that's why we cancelled the service!! I was told that I had to pay c. $350 then I'd receive a refund at the end of the billing cycle. Well I'm still waiting. A check was sent to the apartment (even after I'd said not to) and then I was told that I'd receive a direct bank transfer by 25/12. Still nothing. Where is my refund - you've had my money far longer than you should have had. I can't contact anyone as I'm in the UK and dont want to rack up international call charges. Chat is impossible to connect to. What can I do?