Where’s my order?

I ordered another security camera on Monday and received an email confirmation but nothing has yet been sent.

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XfinityJoe

Official Employee

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1.2K Messages

6 months ago

Good morning @user_qxd8xe have you received a follow-up email with tracking information?

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user_qxd8xe

Visitor

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5 Messages

No email containing a tracking number has been sent.

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6 months ago

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XfinityJoe

Official Employee

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1.2K Messages

@user_qxd8xe we can look into this for you.

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3kYXwkR for an example

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6 months ago

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Customer Service

user_qxd8xe

Where’s my order?

XfinityJoe

user_qxd8xe

XfinityJoe

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