Visitor
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2 Messages
Where's my gift card
I thought I posted this last evening, but I can't find it. I was promised a $500 prepaid visa card if I signed up for both internet and mobile service back in January. I told the sale's agent over the phone I just wanted internet and he said that was fine and I would get a $250 visa gift card. However, when I went into the store to get my equipment the salesman told me that I could sign up for their mobile account, get 2 free phones, and pay for their smallest package and would save on my internet service because of the bundle and would then be eligible for the $500 gift card and could cancel my mobile service after a year when the discount expired. I agreed (who wouldn't when you're offered a $500 gift card and savings on your service), paid the taxes on the cell phones and was told it would be 6-8 weeks before getting the visa gtift card.
Fast fwd to now, when I called to find out where my gift card was, I was told that there is no record of that incentive and I there is nothing that can be done. I truly feel like the salesman frauded me and probably got a commission for signing me up for a mobile account I didn't want and don't use, with a false promise.
XfinityJohnG
Official Employee
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1.7K Messages
2 years ago
Thank you very much for reaching out to us here today @jpetitti36. That is definitely not the experience we would like you to have, and I will be happy to look further into any issue with that for you from here. Have you also checked the xfinityincentivetracker.com site to confirm that status as well? If you could send me a direct message with your full name and complete address I will check on that further for you.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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Again
Expert
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31.4K Messages
2 years ago
@jpetitti36 hopefully @XfinityJohnG was able to explain to you why you haven't received that gift card. A couple of things here....if you did qualify for one, you wouldn't have gotten it in 6 - 8 weeks. You would have had to keep the service for 90 days without any changes of any kind and if you met that condition after the 90 days, it would take 6 - 8 weeks or less to get that card.
You can check your status here:
https://xfinityincentivetracker.com/
Also, any time you need to find a post you made, you can click on your avatar in the upper right of this screen and choose Profile and scroll down.
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