Skip to main content
user_1bcsb1
1st Topic

Visitor

 • 

2 Messages

09/21/2026 10:39 PM

Where’s my equipment

I signed up for Services this past weekend received a phone call from an extremely rude customer service agent Who kept arguing about the price of what the Internet was offering me for your services a person kept arguing with me then said they were going to send me to customer service and then hung up on me and I’ve been waiting for a call back since I want my Internet, I need my Internet and I want that other person reprimanded for the way they treated me 

Question

 • 

Updated 

1 hour ago

18

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

121.4K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityPaula

Official Employee

 • 

2.4K Messages

2 hours ago

 

Hello user_1bcsb1, thank you for choosing Xfinity for your services. I'm terribly sorry to read about the experience you are having with receiving the equipment and the agent that called you regarding the account. I'm sorry for their behavior and I will be happy to bring this to our leadership attention to help ensure no other customers have the same experience. 
 
To investigate this interaction and to help with the missing equipment to ensure your services are set up, can you please send us a direct message with your name and service address? 
From there we can verify the account and work to make sure your experience is shared and that your equipment is on the way. 
 
@EG Thank you as always for moving the post over for our attention. I hope you have a great week! 

 

1

forum icon

New to the Community?

Start Here