1 Message
Where to submit a complaint about an tech support phone agent?
My experience with online support chat agent was horrible. I was trying to schedule a tech appointment to my new Xfinity Internet service. He was only wasting my time, taking 1 simple task almost 30 minutes just to kill time and get paid. At the end, he lied to me about the service.... After talking to him, I find out he didn't even schedule AT ALL... I am planning to cancel my Xfinity order and stay with Fios if my experience with Xfinity going to be like this...
XfinityChelseaB
Official Employee
•
1.7K Messages
3 months ago
Hello @user_1kd840, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. If you could send our team a direct message with your full name, and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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