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Where to submit a complaint about an online support chat agent?
My experience with an online chat support agent was negative, and it included some very suspicious propositioning, requests for personal information, and now apparently concluded in the agent failing to take the steps that they indicated that they would--and the sole reason for my contacting them in the first place. I have the transcript saved for review. Please advise on an xfinity-based contact mechanism.
XfinityAmandaB
Official Employee
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1.6K Messages
1 year ago
@user_665tjc Thank you so much for your post on your experience with a Chat agent. This is not at all the experience we want any customer to have, and I would be more than happy to make sure this is addressed, and you get the help you need.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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