15 Messages
where to file formal complaint to Xfinity Executive Offices - for 3 hour chat horror when I asked why my home internet keeps dropping
Today I contacted Xfinity to ask why my home internet has been dropping intermittently day and night for past few weeks. My internet has been totally unreliable, drops constantly during Zoom meetings etc. SO - my chat with "support" today started at 12:22pm, ended at 3:03pm. 13 agents. ZERO troubleshooting until the last agent. I want to file formal complaint with the Executive Offices - this is absolutely unacceptable corporate behavior
EG
Expert
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109K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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2.1K Messages
6 months ago
Hello, user_fqopy6. We appreciate you reaching out to us to provide feedback about your recent service, and customer experience. We want to ensure you that you've reached the right place for help not only to provide feedback but also to get help with all things Xfinity. Let's talk more in detail. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_ovqcny
1 Message
24 days ago
The Comcast reps here offering the solutions of going to the website and using the chat now function to talk to a rep in India who is literally by design there to run interference and waste our time is pretty insulting. If the official care employees aren't any more invested than that they should not respond and there is no point in having this forum.
TLDR - Comcast wants you to get frustrated and give up. They don't want to provide solutions. It's not profitable.
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EG
Expert
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109K Messages
23 days ago
@user_ovqcny
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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